Sarah leads cross-functional SaaS operations at PLS, developing and implementing efficiencies and policies that support sustainable growth. A key part of her role is fostering a culture of growth and development within the team. She serves as the primary operational partner to Dr. Michael Horning, Jr., working alongside him on organizational planning to translate complex challenges into scalable, sustainable solutions that advance both day-to-day operations and broader strategic goals. Sarah holds a Bachelor of Arts in English from SUNY Buffalo State University, with expertise in copyediting.